Intention

5 Steps to Create More Amazing Moments with Your Customers (and How to Recover from Awful Ones)

Customer service is defined by moments. We all know that. Perhaps no one knows it better than Morton’s The Steakhouse, though. A couple of years ago, Morton’s created an amazing “moment” when a gentleman named Alex from Morton’s Hackensack (New Jersey) met Peter Shankman at the airport with “a 24 oz. Porterhouse steak, an order of …

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This Moment Matters: Three Simple Words to Transform Your Life & Work

Do you ever feel like life is moving too fast? Like there’s just too much to do and never enough time to do it? Do you ever wish things would slow down… for a minute?! (Who doesn’t, right?) In a recent survey of 5,000 households, 63 percent of people said they have high levels of …

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The Greatest Gift: What They REALLY Want for Christmas

  “The most wonderful time of the year” is here, marked by scrumptious dinners and desserts, snowmen, ribbons, lights, ugly sweaters — so many good things — and… STRESS!  I was just talking with my mom a couple of days ago and she outlined their schedule for the next few weeks: This weekend we’ll do …

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