State Before Strategy: The Importance of Spreading Certainty in Times of Crisis

In times of crisis–like we face right now with the COVID-19 coronavirus–the easiest thing is to jump right into “fix it” mode. After all, we’ve realized that our old, familiar ways of doing things aren’t relevant anymore, so… fix it! The challenge, though, is that a crisis often sends us […]

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Janice Marturano Interview and Book Giveaway: “Finding the Space to Lead” [PODCAST #17]

Janice Marturano Interview - Better Life Better Business Podcast

Janice Marturano is the Founder and Executive Director of the Institute for Mindful Leadership, a non-profit organization dedicated to training and supporting leaders in the exploration of mindfulness and leadership excellence. Since 2006, she has brought her mindful leadership retreats and workshops to organizational leaders and employees from around the […]

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The Power of Focus and Flow: How Paying Attention Opens the Door to Happiness and High Performance… Right Now

Finding Focus

“If you’re like most of us, you probably take pride in your ability to multitask, to be incredibly efficient by simultaneously listening to a conference call, writing a few e-mails, and eating your salad at your desk,” writes Janice Marturano in her book, Finding the Space to Lead: A Practical […]

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5 Steps to Create More Amazing Moments with Your Customers (and How to Recover from Awful Ones)

Customer service is defined by moments. We all know that. Perhaps no one knows it better than Morton’s The Steakhouse, though. A couple of years ago, Morton’s created an amazing “moment” when a gentleman named Alex from Morton’s Hackensack (New Jersey) met Peter Shankman at the airport with “a 24 oz. […]

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