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5 Daily Practices to Cultivate Resilience, Find Happiness, and Thrive in the Midst of Uncertainty

This is the third video in the Rise and Thrive video series, building on what we’ve learned so far about the Art of Contentment and the Power of Possibility. While the first two videos provide two cornerstone ideas about what it means to truly thrive–being content with what “is” while […]

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5 Steps to Create More Amazing Moments with Your Customers (and How to Recover from Awful Ones)

Customer service is defined by moments. We all know that. Perhaps no one knows it better than Morton’s The Steakhouse, though. A couple of years ago, Morton’s created an amazing “moment” when a gentleman named¬†Alex from Morton’s Hackensack (New Jersey) met Peter Shankman at the airport with “a 24 oz. […]

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