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Customer Experience

5 Steps to Create More Amazing Moments with Your Customers (and How to Recover from Awful Ones)

Customer service is defined by moments. We all know that. Perhaps no one knows it better than Morton’s The Steakhouse, though. A couple of years ago, Morton’s created an amazing “moment” when a gentleman named¬†Alex from Morton’s Hackensack (New Jersey) met Peter Shankman at the airport with “a 24 oz. […]

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