Focus

5 Steps to Create More Amazing Moments with Your Customers (and How to Recover from Awful Ones)

Customer service is defined by moments. We all know that. Perhaps no one knows it better than Morton’s The Steakhouse, though. A couple of years ago, Morton’s created an amazing “moment” when a gentleman named Alex from Morton’s Hackensack (New Jersey) met Peter Shankman at the airport with “a 24 oz. Porterhouse steak, an order of …

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The 21-Day Happiness Challenge: Five Ways to Be More Positive

A couple of weeks ago, I asked this question: “Are you celebrating your success?” The point is that many of us are always chasing success without pausing to actually celebrate the success we’ve achieved so far. Shawn Achor, author of The Happiness Advantage, has studied and written about this extensively. In one of the most …

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