Customer Service

Harnessing the Power of Momentum: How the Smallest Moments Can Create Meaningful Change

Leave a Comment / Achievement, Blog, Change, Customer Service, Employee Engagement, Inspiration, Intention, Leadership, Mindfulness, Resilience /
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You know that feeling when life seems to pull you in a direction you never intended to go? It’s like you’re caught in the undertow and you’re wondering, “How am I ever going to get back on track?” We all experience this as individuals, and it’s something that teams and organizations face too. This is […]

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5 Steps to Create More Amazing Moments with Your Customers (and How to Recover from Awful Ones)

2 Comments / Blog, Customer Service, Focus, Intention, Leadership, Service /

Customer service is defined by moments. We all know that. Perhaps no one knows it better than Morton’s The Steakhouse, though. A couple of years ago, Morton’s created an amazing “moment” when a gentleman named Alex from Morton’s Hackensack (New Jersey) met Peter Shankman at the airport with “a 24 oz. Porterhouse steak, an order of

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